Privacy policy

Who we are

Formula Soccer Center operates this site and our training facility. For questions about this policy or your data, contact us through the email or phone number we publish on our website or at the front desk.

Information we collect

• Contact and account data: name, email address, phone number, and similar identifiers you provide when you register, book, join a waitlist, or pay through our checkout flow.
• Payment data: payments are processed by Stripe. We receive payment status, amounts, and limited billing details from Stripe; we do not store full card numbers on our servers.
• Booking and program data: assessment slots, rental requests, participant counts, waivers, and related operational details you submit in forms or portals.
• Device and log data: standard server logs, IP address, browser type, and similar technical data used to secure and improve the site.

How we use information

• To provide services you request: scheduling, facility access, memberships, assessments, and rentals.
• To process payments and send receipts or service-related emails.
• SMS and text messages: if you opt in at checkout (or through another explicit consent flow we provide), we may use your mobile number to send transactional or informational texts about your purchases, bookings, and facility updates. We do not require SMS opt-in to complete a purchase.
• To comply with law, enforce our agreements, and protect the safety of athletes, families, and staff.

Twilio and SMS infrastructure

We use Twilio Inc. and its affiliates as a service providerto send and receive text messages on our behalf. When you receive an SMS from Formula, Twilio processes message content and delivery metadata according to Twilio's own privacy practices. We encourage you to review Twilio's privacy policy at twilio.com/legal/privacy.

Opt-out: you can cancel SMS marketing or non-essential texts at any time by replying STOP to a message. After you opt out, we may still send a short confirmation and, where allowed by law, a small number of purely transactional messages related to services you already purchased. Reply HELP for assistance or contact us directly.

Carriers: wireless carriers are not liable for delayed or undelivered messages. Message and data rates may apply. Message frequency varies based on your activity and program enrollment.

Sharing of information

We share information with:

• Stripe for payments.
• Twilio for SMS when you have opted in or when we send messages permitted without marketing consent under applicable law.
• Service providers who help us host the site, store data, or run operations, under confidentiality and processing terms.
• Authorities when required by law or to protect rights and safety.

We do not sell your personal information for money. Where state privacy laws apply, we honor applicable rights to access, delete, or opt out as required.

Children

Our services involve youth athletes. Parents or guardians provide information about minors and control portal access. If you believe we have collected information from a child in error, contact us and we will take appropriate steps.

Retention and security

We retain information as long as needed to operate the facility, meet legal obligations, and resolve disputes. We use reasonable administrative, technical, and organizational measures to protect personal data.

Changes

We may update this policy from time to time. We will post the revised version on this page and update the “Last updated” date.

Related: Terms and conditions · Home